Ordering Info

Ordering Info
Our email contact information:

www.customerservice@skincaresolutionsstore.com

You can also place your order 24 hours a day by calling: 1-877-290-4984

Office Hours: Monday - Friday 10:00 am-5:00 pm MST, Saturday 11:00 am-1:00 pm Closed Sunday and holidays

WE WILL ONLY SHIP ORDERS TO THE BILLING ADDRESS ON PAYMENT METHOD unless contacted by customer to authenticate shipping address.
customerservice@skincaresolutionsstore.com

Shipping Information:

All orders within the U.S. are shipped via USPS Priority Mail. Delivery Signature Confirmation is added to all orders over $200.00.Shipping is free for orders over $50.00 but signatures are still required for orders over $200.00.

Priority Express Mail: (1-2 business day) Cost: $34.00

Priority Express shipping orders must be placed before 12 pm MST to arrive on the next business day. Express shipments to smaller cities may take two days to arrive. Express Mail requires a signature upon delivery.

Priority Mail: (2-3 business days) Cost: $12.99

INTERNATIONAL SHIPPING

ORDERS TO CANADA UPS First Class International 6-10 business days $16.00

USPS Priority International 3-5 business days Flat charge: $25.00

INTERNATIONAL ORDERS

USPS First Class International Mail: (10-14 days) Flat Charge $22.99 + $2.00 each additional item

USPS Priority International* (7-10 business days) Flat charge: $29.95 + $2.00 each additional item

Express Mail International** (3-7 business days) Can be tracked Flat charge: $59.00 + $2.00 each additional item

Some countries may not add customs charges if your order is a gift. If your order is a gift, check the box when checking out or add it to the NOTES area at check out. The package will be marked as a gift on the customs form.

* Please allow for a longer shipping time on International orders, generally 7-10 business days for Priority Mail International.

** Allow 4-8 business days for Express Mail International. International packages may be subject to custom’s inspection and may be held at customs for as long as 30 days.

Some countries do not have the ability to track with UPS or USPS. Saudi Arabia, Vietnam, Korea, and several others are among them. Please be advised that we will ship to the address provided but are not liable for non-receipt of orders after leaving the US. It will be up to these customers to find their orders in their own shipping systems.

RETURN POLICY We guarantee all products purchased at SkinCareSolutionsStore.com are free of defects upon delivery and exactly as described or you may return them immediately for a new replacement at no additional cost. If your item was damaged during shipment, please contact us and we will send you proper instructions for replacement of the damaged item.

As we cannot monitor the end user for their skin type, health condition and product compatibility, we strongly recommend that you consult your physician or a skin care professional for an analysis of your particular skin type and sensitivity level before purchasing any product. No refund will be given for any reason relating to product effect or compatibility with your skin type, including allergic reaction.

If you receive an incorrect or damaged item, please contact us via e-mail within 3 days of receiving your item for a Return Authorization (RA) number. The product must be returned within 14 days of the issuance of the RA number. A replacement product will be sent upon receipt of the damaged or defective item. When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RA number.

A 10% restocking fee applies to all returned items if there is no damage and we did not make a mistake in shipping, including packages returned as “refused”. Opened cosmeceuticals cannot be returned or refunded unless we made a mistake. Return requests for undamaged and unopened items must be made within 10 days of delivery. ALL RETURNS WILL REQUIRE AN RA NUMBER. ANY ITEMS RETURNED WITHOUT AUTHORIZATION WILL BE DESTROYED AND NO CREDIT GIVEN. RA numbers can be requested by emailing us at customerservice@SkinCareSolutionsStore.com Please make sure to include your name, address, order number and a clear description of why you need to return the item. Return shipping will be paid by Skincare Solutions Store in the event we made a mistake or an item arrived damaged. Return shipping will not be reimbursed if we delivered the item ordered without damage.

In the event a return results in a refund due, the refund will be credited either to the original payment method or store credit if preferred.

Payment Methods and Credit Cards Accepted: Visa, MasterCard, Discover, American Express and PayPal

Credit card payment by phone: You can also place your order by calling: 1-877-290-4984 24 hours a day.

There are no refunds for mis-spelled or wrong shipping addresses as long as the USPS Delivery shows confirmed delivery.

Warranty claims for devices we carry must be made by contacting the manufacturer. A device that fails to function due to manufacturer defect within the warranty period may be replaced with an identical or equivalent model device by the manufacturer.

Our business hours are: Monday - Friday 10:00am - 5:00pm MST, Closed Saturday, Sunday, and holidays

IN NO EVENT, REGARDLESS OF CAUSE, SHALL Skincare Solutions Store, LLC BE LIABLE FOR ANY DAMAGES OF ANY KIND ASSOCIATED WITH THE PURCHASE OR USE OF ANY PRODUCT. BY PURCHASING SUCH PRODUCT YOU ARE ASSUMING THE RISKS ASSOCIATED WITH THE USE OF SUCH PRODUCT.