RETURN POLICY TERMS
Only unused and unopened skin care products may be returned. Used skin care products are non returnable and non refundable.
As we cannot monitor the end user for their skin type, health condition and product compatibility, we strongly recommend that you consult your physician or a skin care professional for an analysis of your particular skin type and sensitivity level before purchasing any product. No refund will be given for any reason relating to product effect or compatibility with your skin type, including allergic reaction. We do not guarantee the efficacy of products listed.
If you receive an incorrect or damaged item, please contact us via e-mail within 3 days of receiving your item for a Return Authorization (RA) number. The product must be returned within 10 days of the authorization.. A replacement product will be sent upon receipt of the damaged or defective item. When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
A 10% restocking fee applies to all returned items if there is no damage and we did not make a mistake in shipping. Opened or used cosmeceuticals cannot be returned or refunded. Return requests for undamaged and unopened items must be made within 3 days of delivery. The product must be returned within 10 days of the issuance of the RA number.
ANY ITEMS RETURNED WITHOUT AUTHORIZATION OR AFTER THE 10 DAY RETURN PERIOD WILL BE DESTROYED AND NO CREDIT GIVEN.
RA numbers can be requested by emailing us at: customerservice@SkinCareSolutionsStore.com
Refused/Undeliverable/Wrong Address Packages
If your package is refused or undeliverable at the time of delivery or marked return to sender, a reshipping fee will be assessed. The fee is $5.00 for domestic orders and $15.00 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee. If customer does not enter the correct shipping address when placing their order Skincare Solutions Store will not replace or refund the order as it is buyer error. If the item is returned to us we will then issue a refund. Please double-check your shipping address before you place an order to avoid this loss.
Cancellations: Orders may only be cancelled prior to shipment and cancellation must be acknowledged as such, by us, either by phone or email.
After 30 days all sales will be deemed final and requests for returns, refunds, or exchanges will be denied.
Payment Methods and Credit Cards Accepted: Visa, MasterCard, Discover, and American Express.
Credit card payment by phone:
You can also place your order by calling: 1-303-888-6359 during business hours.
There are no refunds for mis-spelled or wrong shipping addresses as long as the USPS Delivery shows confirmed delivery.
Warranty claims for devices we carry must be made by contacting the manufacturer. A device that fails to function due to manufacturer defect within the warranty period may be replaced with an identical or equivalent model device by the manufacturer.
Our business hours are:
Monday - Friday 10:00 am - 5:00 pm MST
Closed Saturday, Sunday, and holidays